Your first sign-in to the Merchant Portal
Follow your invitation email, set a password and open your first report.
SOP (PDF)
Onboarding
Help Centre
Merchant Guide
Every process in the VestaOne Merchant Portal, with written steps and a short video side by side. No login needed.
The one guide
Merchant Guide
Every process in the VestaOne Merchant Portal, with written steps and a short video side by side.
14 SOP articles14 video guides
All processes
14 processes
Understanding accounts, sites and channels
How your locations and payment channels map to reporting accounts.
SOP (PDF)
Onboarding
Find a single transaction
Search by date, amount or reference to locate an individual payment.
SOP (PDF)
Order Management
How refunds appear in your reporting
Where refunds show up and how they affect the payout you receive.
SOP (PDF)
Order Management
Check your payout against your bank statement
Match a settlement amount to the credit that lands in your bank account.
SOP (PDF)
Payouts
Net and gross settlement: the difference
Whether your fees are deducted from payouts or billed separately.
SOP (PDF)
Payouts
Why a payout date differs from a sale date
Settlement cycles, weekends and bank processing explained.
SOP (PDF)
Payouts
Find and read an invoice
Locate an invoice, read the totals and see the breakdown by site.
SOP (PDF)
Invoices & Fees
Understanding the charges on your statement
Scheme fees, processing fees and VAT, and where each one appears.
SOP (PDF)
Invoices & Fees
Choose the right report
Start with the question you are trying to answer, then pick the report.
SOP (PDF)
Reporting
Compare sales across sites and dates
Build a like-for-like comparison across locations or trading periods.
SOP (PDF)
Reporting
Sign-in problems
Missing invitations, forgotten passwords, locked accounts and rejected codes.
SOP (PDF)
Troubleshooting
An account or site is missing
What to check before reporting missing data in a report.
SOP (PDF)
Troubleshooting
What to send when you contact support
The details that let support answer your question first time.
SOP (PDF)
Troubleshooting