Your first sign-in to the Merchant Portal
Follow your invitation email, set a password and open your first report.
SOP 4 minVideo 3 min
Onboarding
Help Centre
Merchant Guide
Every process in the VestaOne Merchant Portal, with written steps and a short video side by side. No login needed.
The one guide
Merchant Guide
Every process in the VestaOne Merchant Portal, with written steps and a short video side by side.
14 SOP articles14 video guides
All processes
14 processes
Understanding accounts, sites and channels
How your locations and payment channels map to reporting accounts.
SOP 3 minVideo 3 min
Onboarding
Find a single transaction
Search by date, amount or reference to locate an individual payment.
SOP 3 minVideo 4 min
Order Management
How refunds appear in your reporting
Where refunds show up and how they affect the payout you receive.
SOP 3 minVideo 3 min
Order Management
Check your payout against your bank statement
Match a settlement amount to the credit that lands in your bank account.
SOP 5 minVideo 4 min
Payouts
Net and gross settlement: the difference
Whether your fees are deducted from payouts or billed separately.
SOP 3 minVideo 3 min
Payouts
Why a payout date differs from a sale date
Settlement cycles, weekends and bank processing explained.
SOP 2 minVideo 2 min
Payouts
Find and read an invoice
Locate an invoice, read the totals and see the breakdown by site.
SOP 4 minVideo 3 min
Invoices & Fees
Understanding the charges on your statement
Scheme fees, processing fees and VAT, and where each one appears.
SOP 3 minVideo 3 min
Invoices & Fees
Choose the right report
Start with the question you are trying to answer, then pick the report.
SOP 2 minVideo 2 min
Reporting
Compare sales across sites and dates
Build a like-for-like comparison across locations or trading periods.
SOP 3 minVideo 3 min
Reporting
Sign-in problems
Missing invitations, forgotten passwords, locked accounts and rejected codes.
SOP 3 minVideo 3 min
Troubleshooting
An account or site is missing
What to check before reporting missing data in a report.
SOP 2 minVideo 2 min
Troubleshooting
What to send when you contact support
The details that let support answer your question first time.
SOP 2 minVideo 2 min
Troubleshooting