How refunds appear in your reporting
Where refunds show up and how they affect the payout you receive.
A refund reduces the amount paid out to you for the period in which it settles, which is not always the period the original sale appears in.
What to check
- The date the refund settled, not the date it was requested.
- Whether the refund appears in the same payout as the sale.
- Whether total refunds for a period exceed sales, which can produce a negative settlement.
Compare the sales and refunds columns in the transaction summary before contacting support.
The video follows the same steps as the SOP, so you can read and watch together.