What to send when you contact support
The details that let support answer your question first time.
Include as much of the following as you can:
- Your user email address and organisation ID.
- The account or site involved.
- The report name, From and To dates, and the accounts selected.
- The payout or invoice reference, and the final digits of the bank account if relevant.
- What you expected to see and what you actually saw.
Email vestaone@vestasoftwaregroup.com and we will come back to you.
The video follows the same steps as the SOP, so you can read and watch together.