An account or site is missing
What to check before reporting missing data in a report.
- 1Check the account selection in the report. Accounts are not always selected by default.
- 2Check the date range covers the period you expect data for.
- 3Run the report again and compare references, amounts and dates.
- 4If the account is still missing, ask your access contact to review your access.
The video follows the same steps as the SOP, so you can read and watch together.