Sign-in problems
Missing invitations, forgotten passwords, locked accounts and rejected codes.
Invitation missing
Check the email address the invitation was sent to, including junk folders, then ask your access contact to resend it.
Invitation expired
Ask your access contact to arrange a new invitation.
Password forgotten
Use the password reset option on the sign-in page.
Account locked
Ask your access contact to unlock the account.
Authenticator lost or code rejected
Enter the current code shown in your app. If it is still rejected, ask your access contact to help you register again.
VestaOne will never ask you for your password or a verification code.
The video follows the same steps as the SOP, so you can read and watch together.